Frequently Asked Questions

Please read our FAQ before sending us a message.

Q. How i will contact you

1.Call & WhatsApp +31 633473538

2.Email Us

3.Energieweg 6, 9101PM, Dokkum, Netherlands

Q: What is the difference between premium and standard grade wood pellets?

A: The only difference between grades is in the ash content and price. Premium wood pellets burn a bit cleaner and are a little more expensive. Premium pellets should be less than 1%. Standard pellets contain more ash typically more than 3%. Premium is usually made of core wood (not bark). Below are five fuel characteristics prescribed for both grades.

  1. Bulk density per cubic foot (0.028 cubic meters) shall not be less than 40 pounds (18 kg)
  2. The diameter shall be 1/4 to 5/16 inch (635-794 mm)
  3. Maximum length shall be 1 and 1/2 inches (254-127 mm)
  4. Fines (dust) of not more than 0.5% by weight shall pass through a 1/8 inch (317.5 mm) screen
  5. Sodium content shall be less than 300 parts per million (ppm).

You can check pellet fuel quality by inspecting the bag for excessive dirt and dust. (Dirt can form clinkers in the stove.) There should be less than one half of a cup of dust at the bottom of a 40 pound (18 kg) bag. 

Q: How are wood pellets used?

A: Wood pellets are burned for heat. The stoves to burn pellets can range from large commercial boilers to small residential heaters. Many pellet-burning stoves have hoppers (storage bins) and thermostat-controlled augers that push pellets into the fire automatically. These stoves have to be loaded less frequently than traditional firewood-burning appliances. Once the pellets are burned, the remaining ash must be removed from the stoves, generally once a week. The amount of ash is lower than that of traditional firewood that has bark. Well-formed pellets will create very little dust or debris. All these factors make burning wood pellets a clean and convenient way to heat.

Q: What are wood pellets made from?

A: Wood Pellets are made from compacted sawdust, wood chips, bark, agricultural crop waste, waste paper, and other organic materials. Some pellet fuel appliances can burn a wide variety of biomass fuels, including nutshells, corn kernels, small wood chips, barley, beet pulp, sunflowers, dried cherry pits, and soybeans.

Q: How many tons of wood pellets will I need to heat my house this season?

A: Pellets are normally sold in 40 pound (18 kg) bags. You can estimate how much fuel you will need for a heating season by noting that one ton of pellets is equivalent to approximately 1.5 cords of firewood. Many homeowners who use a pellet stove as a main source of heat use two to three tons of pellet fuel per year. Pellet fuel appliances are often less expensive to operate than electric resistance heating and propane-fueled appliances.

Q. How can we offer such low shipping costs?

A.   Because of the volume of mills we ship, we are able to get great rates from many shipping companies. We are also capable of shipping worldwide.

Q. How can A1 Wood Pellets prices be so much lower than your competition?

A.   Top ten reasons:
      #10 – Our staff work for pellets
        #8 – Our overhead is low!
        #7 – Our business model is based on volume not high margins.
        #6 – We heat for free!
        #5 – We buy large quantities with the best volume discounts.
        #4 – Our volume allows us to negotiate low shipping rates with multiple carriers.
        #3 – We have our own overseas logistics office.
        #2 – By shipping only full containers we do not suffer shipping damage costs to pass on.
        #1 – The boss is crazy! He tries to beat ANY competitor’s price.

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